Parent Links

Parent Gateway

Access the Parent Gateway

Every parent/carer with an email address will offered access to our Parent Gateway.  The Parent Gateway is accessed online. Full details of how the Parent Gateway works will be provided in the account activation email that you will receive shortly after your child starts at Blenheim. 

This account provides you with information on your child’s attendance, merits, demerits as well as any detentions scheduled, as well as being the method by which Parents’ Evenings appointments are booked.  Progress Reports for students will be published electronically via our Parent Gateway rather than printed out for students to take home.  Your child will have their own access to the Parent Gateway.  Should you have any problems accessing the Internet or printing, your child can do it for you, using an iPad or computer in school.

Please note that Parents’ Evening appointments will be available to book by the person who you nominated as your first contact.  If this doesn't suit you, please let us know.

If you have more than one child at the school, all children are accessed via your account.  To switch between children, please click on the child’s name displayed on the on the black menu bar at the top of the screen.  Any other children will then be presented for you to change to.

Should you have any concerns regarding accessing your child’s report, please contact the Parent Gateway Team on gateway@blenheim.surrey.sch.uk

Parent View

Parents and carers can give their views of our school at any time of the school year and at the time of a school inspection using an online questionnaire called Parent View.

When our school is notified of its next Ofsted inspection, parents will be invited to give their views about the school to inspectors using the Parent View online facility as this has replaced Ofsted’s paper questionnaire. Please make sure we have your most up-to-date contact details.

Please register with an email address and a password at:

Parent View Registration

Once your login has been activated, it only takes a few minutes to complete answers to 12 short questions about aspects such as bullying, the quality of teaching, level of homework, etc.

Your views are important in helping inspectors make a decision about our school, and to help us know what is going well and what could be improved.

If you do not have a computer or an email address or if you would like help to use Parent View, please come into school and ask at reception.

If you would to see a brief introductory video demonstrating Parent View follow the link. below:

Parent View introductory video

Parental Survey, June 2015

Parents/Carers were invited to take part in a survey based on the Ofsted Parent View Survey.  Parents are encouraged to respond to the Ofsted Parent View if an inspection is taking place for the school.

We like to ensure our parents are happy with the way the school is being run and the way the students are cared for whilst at Blenheim so in May 2015 we conducted our own survey to evaluate parent perception and below are the results.  They are based on the replies from 185 parents and the pie charts are shown as a percetange of the total number responding.  We are extremely pleased that the vast majority of parents are happy with all aspects of school life.  We have reviewed any concerns highlighted and where appropriate included this into our school improvement planning for this academic year.

View the full survey results

ParentPay

Changes to ParentPay

There have been some changes to ParentPay recently.  Please follow the below link for further information.

Changes to ParentPay

 

ParentPay Login

ParentPay is a more convenient way to pay for school meals, trips, calculators and much more online.

Making secure payments online using your debit card

ParentPay Login

ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week - safe in the knowledge that the technology used is of the highest internet security available. 

You will have a secure online account, activated using a unique username and password provided by the school; you will be prompted to change these, and to keep them safe and secure.  If you have more than one child at our school, you can merge their accounts to create one login for all your children. 

Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you’ve activated your account you can make online payments straight away.  Under normal circumstances, payments made through ParentPay are credited to your child’s cashless catering account within minutes.

On admission to the school you will be sent your personal activation letter.  Should you have difficult activating your account, staff at the school Reception will be happy to help you.

Online ParentPay Demonstration


Using PayPoint 

For those Parent(s)/Carer(s) who prefer not to pay over the internet using the ParentPay website, the school can issue a Paypoint card that can be used at a variety of local shops to make a cash payment to ParentPay. The nearest PayPoint stores to school are Epsom Superstore on Hollymoor Road, Horton Food and Wine and McColls on Ruxley Lane, Best One on Pound Lane, and the two Co-op stores in Ewell. 

Find local PayPoint stores

PayPoint payments are recorded by ParentPay and can be seen by logging into your ParentPay account and viewing your payment history online. 

If you wish to use the PayPoint facility, a plastic card will be issued to you to make cash payments for school meals at your local PayPoint store. The first card is free of charge, however any lost or damaged cards will be charged at £5 each. 

PayPoint cards take about 2 weeks to arrive once ordered and money put on this system can take 3-4 days to reach the account at school.  If you already own a PayPoint card you will still need to request a PayPoint card from the school so that it is linked to your child’s cashless catering account. 

If you require a Paypoint card, please contact the School Reception

 

 

Printing/Copying account

It is now possible to top-up a student’s  printing/copying account  via ParentPay.  Although the minimum amount that can be added is £10, any balance unused at the end of the academic year will be carried forward to the next year and will be applied automatically, usually within an hour. Unfortunately we are unable to display the balance on ParentPay itself but every student can see their personal balance whenever they logon to a printer/copier.

Using ParentPay avoids the need for students to carry unnecessary cash in school, and to plan time into their day to come to the Network Office at set times to add the funds. By setting the minimum amount to £10 we hope to avoid the situation where students are regularly having to add funds, sometimes in small amounts and very often at short notice, particularly in KS4 and KS5.

Frequently Asked Questions

When can I log in to my account?

Once you have received your activation letter from school with your activation login details you’ll be able to activate your account and start making payments.

Which cards can I use?

ParentPay accepts Maestro, Switch, Delta, Electron, Solo and Visa debit cards.  Regrettably, we are unable to accept payments from credit cards owing to the high charges made by the credit card companies.

Is it safe to make payments on the internet?

Yes.  ParentPay uses leading technology to process your card transactions securely.  All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.

How can I check that ParentPay is secure?

Standard website addresses begin with http; the address for a secure site will always begin with https.  You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.

What about our personal information?

ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations.  We operate under strict guidelines set out by the

Data Protection Act 1998.

ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.

I don’t have a home PC so how can I use ParentPay?

Why not visit your local library, internet café or see if you can get access to a computer at work.  Staff at Blenheim would be happy to show you on a school computer how to activate your account.  Alternatively, you can request a PayPoint card from the school and make payments at a number of local shops.

 

Parental Complaints

We are always keen to work with parents to support your child.  If, however, you are unhappy with any aspect of your child's education or welfare, we hope in the first instance you will contact your child's Form Tutor. 

If the Form Tutor cannot rectify the problem, you may be referred to another member of staff for help.  We take all concerns very seriously but should you feel you wish to take the matter further, please download our Complaints' Procedure Document.

Blenheim School Complaints Form

Responding to Concerns